Return and Refund Policy

At HAVINZA OFFICE CHAIR, customer satisfaction is our top priority. We strive to ensure that every product arrives in excellent condition. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

  • We accept returns within 7 days of delivery, starting from the date you receive your order.

  • To be eligible for a return, the item must be:

    • Unused and in the same condition as received

    • In its original packaging

    • Accompanied by proof of purchase

2. Exchange Policy

  • Exchanges are accepted within 10 days of delivery.

  • If you wish to exchange your item, please contact us first to confirm availability and instructions.

  • Exchanges are subject to product inspection and approval.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items showing signs of use, damage, or modification caused by the customer

  • Items returned without original packaging

  • Clearance or final sale items (if applicable)

4. Return Process

  1. Contact us within the return period to request a return or exchange.

  2. Our support team will provide return instructions.

  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection.

5. Refund Policy

  • Approved refunds will be issued to the original payment method.

  • Customers can expect to receive their refund within 5–10 business days after the return is approved.

  • Processing time may vary depending on your bank or payment provider.

6. Return Shipping Costs

  • Return shipping costs may be the responsibility of the customer unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

7. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

  • Provide photos and order details so we can resolve the issue promptly.

8. Contact Information

If you have any questions regarding returns or refunds, please contact us:

HAVINZA OFFICE CHAIR
📞 Phone: 941-951-2444
📧 Email: contact@havinza.store
📍 Address: AK 99516, United States